Altice USA

Commercial Account Manager

2 months ago
Requisition ID
Area of Interest
Business Unit
Business to Business
Position Type
Regular Full-Time
US-TX-College Station


Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.


The Company offers Suddenlinkbranded digital cable television, highspeed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers,  Suddenlink provides targeted television and online advertising services.


Job Summary

Under direct supervision, increases penetration and decreases churn of existing client base while generating new monthly recurring revenue and maintaining existing customer sales from specific products and/or markets.



    • Provides quality internal and external customer service surrounding the Company values
    • Negotiates upsell opportunities to existing customer base through new pricing, products and service packages
    • Continually works on existing customer base to renew contracts and guarantee revenue over a term while reducing churn
    • Performs sales and customer support tasks to ensure customer satisfaction in the existing base
    • Negotiates and prepares complete and accurate documentation for Commercial Service Agreements based on established strategic, financial, legal and operational criteria.
    • Develops relationships with existing customers and prospects by contacting customers at least once a quarter, maintaining customer information in Suddenlink’s CRM system.
    • Understands the needs of the local business owners and provides solutions to meet those needs
    • Performs ROI assessment for profitability and submits for approval
    • Works with Sales Engineer, Operations, Construction and IP Engineering to determine appropriate solutions for commercial customer opportunities
    • Ensures product pricing reflects pricing structures set at the corporate level
    • Meets or exceeds corporate/regional sales goals
    • Responsible for developing and maintaining strategic sales plans
    • Develops knowledge of Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training programs
    • Other duties as required by management


Essential Functions

  • Ability to communicate in person, by telephone, or in writing
  • Ability to sort and distribute materials
  • Ability to use reasoning to problem-solve and troubleshoot
  • Ability to use a calculator, PC, CRT, keyboard and other standard office machines
  • Ability to work in a climate controlled, air processed environment
  • Ability to give public presentations
  • Must able to travel to customer locations within the system


Qualifications / Requirements

  • One year tele-sales or related experience
  • High school diploma or equivalent required;
  • Ability to sell based on a cost-benefit analysis
  • Strong technical aptitude
  • Strong professional verbal and written communication skills
  • Ability to multi-task, prioritize and organize effectively
  • Proficiency in using a Windows-based computer
  • Strong negotiation, problem solving and analytical skills
  • Exemplary people and relationship management skills
  • Ability to analyze accurately with attention to detail
  • Ability to work independently and with others


Preferred Experience

  • Consultative selling experience preferred
  • 1+ years of experience in telephony, data, and video systems sales preferred
  • Associate’s degree preferred            


Working Conditions

  • Office environment


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