Altice USA

Field Service Technician

2 weeks ago
Requisition ID
2017-15574
Area of Interest
Technician
Business Unit
Cable Operations
Position Type
Regular Full-Time
US-NJ-Oakland

Overview

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

 

The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.​

Responsibilities

Performs installs, disconnects, reconnects,relocations, changes of service, etc. Services equipment from the tap to the customer’s devices through the use of advanced digital field meter and diagnostic equipment. Determines root cause and solution on advanced technologies that include but are not limited to HDTV, EDTV, HDMI, DVI, Component, Composite, DV, S-Video, Interlaced and Progressive Scan Signals. Maintains all stock and work-related supplies in an organized, professional and safe manner and audits serialized assets.

 

Ensures all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Altice USA and OSHA safety rules and regulations. Acts as a customer advocate by ensuring complete customer satisfaction by diligently resolving all reasonable customer requests relating to the installation and service of our products and educates customers in the use of our products. Advises customers on payment options, will handle cash and verify credit card payments and may serve as the final collector prior to disconnect

Qualifications

Qualifications

 

  • High school diploma or GED equivalent is required for this position.
  • 1+ years of hands-on field experience in telecommunications or other mechanical trade experience and working at various heights is preferred with the ability to climb ladders and stairs on a frequent basis.
  • Basic knowledge of electricity and electronics is strongly preferred.
  • Candidates must possess previous experience in desktop software installation and hardware set-up, home networking and the use and configuration of wireless devices. 
  • Strong written, verbal communication, problem-solving and conflict resolution skills are needed.
  • Must be able to see with near and far acuity and depth perception for the entire work day as well as distinguish colors and cannot be color deficient. 
  • Candidates must be able to work flexible hours, including evenings, weekends, holidays and work overtime as required as is a valid state driver’s license. 
  • Employment is contingent upon the successful completion of a pre-employment assessment.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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