Altice USA

Retention Specialist

2 weeks ago
Requisition ID
2017-15641
Area of Interest
Sales
Business Unit
Business to Consumer
Position Type
Regular Full-Time
US-TX-Tyler

Overview

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

The Company offers Suddenlink-branded digital cable television,high-speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its
business customers, Suddenlink provides targeted television and online advertising services.

Responsibilities

 

PLEASE JOIN US FOR OUR NEXT HIRING EVENT!

 

THURSDAY, OCTOBER 12, 2017

 

10 AM - 2 PM

 

6151 PALUXY DRIVE

TYLER, TX 75703

 

PLEASE BRING YOUR RESUME EVEN IF YOU HAVE ALREADY APPLIED!

INTERVIEW WITH HIRING MANAGERS!

 

This position is responsible for saving and retaining customers requesting to disconnect or downgrade service, by collaborating with other departments to resolve the customer’s account and product issues if necessary. The Specialist will be required to educate & offer products and services that would most benefit the customer.

 

Responsibilities

  • Upgrade, sell and save digital, basic, high speed, telephony and Home Security customers.
  • Act as marketing customer liaison in the retention/safekeeping of our current customers.
  • Resolve customer complaints/concerns through active listening, empathy and professionalism.
  • Professional and quality presentation of products/services in a courteous and sincere manner.
  • Meet or exceed budgeted retention goals for all product lines.
  • Communicate competitive offers to customers.
  • Maintain and provide information to new customers regarding billing inquiries and procedures.
  • Demonstrate proficiency in technical troubleshooting of all product lines.
  • Share successes and new ideas with team members in order to achieve both individual and team goals.

Qualifications

  • High School diploma or GED required.
  • Ideal candidates must be highly motivated and enjoy working in a challenging sales environment.
  • Must be able to handle difficult customers in a professional manner and build customer loyalty.
  • Ability to troubleshoot technical problems, with all product lines.
  • Must have strong negotiating experience.
  • Ability to learn technically challenging information quickly.
  • Ability to work a flexible schedule including nights & weekends.

Preferred Experience

  • BILINGUAL/SPANISH STRONGLY PREFERRED
  • Two years college preferred.
  • Minimum of 1-2 years of experience in a Call Center sales environment preferred.
  • Strong computer skills using Windows based systems, including databases & billing knowledge of ICOMS desired.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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