Altice USA

Phone & Field Collections Coordinator

1 week ago
Requisition ID
Area of Interest
Business Operations
Business Unit
Cable Operations
Position Type
Hidden (2049)


Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.


The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.  


The Phone & Field Collections Coordinator, under general supervision in a customer service multi product environment, maximizes the external and internal customer experience by providing knowledge and support of moderate complexity in all areas of Collections including but not limited to: Phone Collections, Field Collections, Fraud, and the Customer Verification Tool.


  • Minimum of two years related including knowledge of billing system collection modules and order processing
  • Excellent knowledge and understanding of Collections and Company policies and procedures 
  • Excellent listening skills and patience required
  • Excellent phone skills
  • Strong problem solving, conflict resolution and analytical skills
  • Intermediate knowledge and skills of computer software, utilizing windows based software (Microsoft Word, Excel, Access)
  • Proficiency levels in use of customized webtools & applications and Access database packages
  • Strong oral and written communication skills
  • Strong organizational skills with the ability to handle multiple tasks simultaneously
  • Ability to work flexible hours, including evenings, weekends, holidays and overtime as required  


* Hours - Tuesday- Friday 12:30 p.m. -9:00 p.m.  and Saturday 9:00 a.m.  - 5:30 p.m.


We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.


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