Altice USA

Phone & Field Collections Coordinator

1 week ago
Requisition ID
2017-15769
Area of Interest
Business Operations
Business Unit
Cable Operations
Position Type
Hidden (2049)
US-NY-Jericho

Overview

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.

 

The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.  

Responsibilities

The Phone & Field Collections Coordinator, under general supervision in a customer service multi product environment, maximizes the external and internal customer experience by providing knowledge and support of moderate complexity in all areas of Collections including but not limited to: Phone Collections, Field Collections, Fraud, and the Customer Verification Tool.

Qualifications

  • Minimum of two years related including knowledge of billing system collection modules and order processing
  • Excellent knowledge and understanding of Collections and Company policies and procedures 
  • Excellent listening skills and patience required
  • Excellent phone skills
  • Strong problem solving, conflict resolution and analytical skills
  • Intermediate knowledge and skills of computer software, utilizing windows based software (Microsoft Word, Excel, Access)
  • Proficiency levels in use of customized webtools & applications and Access database packages
  • Strong oral and written communication skills
  • Strong organizational skills with the ability to handle multiple tasks simultaneously
  • Ability to work flexible hours, including evenings, weekends, holidays and overtime as required  

 

* Hours - Tuesday- Friday 12:30 p.m. -9:00 p.m.  and Saturday 9:00 a.m.  - 5:30 p.m.

 

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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