Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
The Company offers Optimum‐branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri‐State area.
To oversee multiple Optimum Store locations, including evening, weekend, and holiday coverage. Ensures that sales, productivity, accuracy, quality, and customer engagement goals are met for all offered products/services by mentoring, coaching, and working with employees and customers. Handles escalated customer concerns, maintains composure and resolves difficult situations and follows up to ensure positive resolution. Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience. Optimizes staffing levels to improve service, support business processes, and ensure regulatory compliance. Assists in the development of a customer service staff that supports multiple products.