Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
The Education and Government Account Specialist is responsible for the fulfillment of Altice’s contractual and publicly stated franchise, industry and company commitment for internet, cable TV, and VoIP for schools, libraries and municipal buildings. The specialist will oversee and ensure timely action related to all aspects of these accounts including initial customer inquiry, installation, maintenance and ongoing customer support, ensuring customer satisfaction and compliance with all customer service policies and procedures related to the provisioning of products delivered over Altice’s HFC network. Given the high profile and politically sensitive nature of the customer base, the specialist is responsible for ensuring a seamless and positive customer experience.
The Education and Government Account Specialist serves as the contact for schools, libraries and municipalities regarding the implementation and support of the company’s contractual and publicly stated franchise, industry and company commitments for internet, cable TV and VoIP for schools, libraries and municipal buildings.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.