Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.
The Company offers Optimum branded digital cable television, high speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers,Altice provides targeted television and online advertising services.
To represent the Sales Support function for Commercial Telemarketing at the customer contact level. Primary function of Sales Support staff is to ensure timely trafficking and/or handling and resolution of non-sales calls, complaint calls or sales calls that require additional follow-up before installation. Secondary function is one of quality assurance, to assess quality of call handling, Cablevision Order Entry System functions usage that may result in customer dissatisfaction, and operational shortcomings that result in complaint calls or requests for sales cancellations. Work with Supervisor to refer complaints and issues in need of resolution by Sales organization or referral to other functional areas. First to alert to any operational areas in need of review or improvement. Responsible to know and understand customer policy and process in order to meet the goals and objectives of the Sales team and ensure customer satisfaction.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug free and smoke free workplace.