Altice USA

Retail Sales Supervisor

2 weeks ago
Requisition ID
Area of Interest
Business Unit
Business to Consumer
Position Type
Regular Full-Time


Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.


The Company offers Suddenlink‐branded digital cable television, high‐speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.


Job Summary

Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff.


Essential Functions

  • Directs the sales activities of 4-11 Retail Sales Agents in a store environment.
  • Ensures the sales unit attainment for the RSA is reached via motivation, development and continuous coaching.
  • Develops and implements retail sales strategies for store and serves as a strategic partner in the overall operation of the organization.
  • Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Suddenlink video, voice and data services.
  • Drives sales of Suddenlink products and services while keeping a laser focus on efficient operations to ensure maximum profitability.
  • Assesses local competitors, their assortments, and pricing trends to ensure the store remains consumer relevant and competitively positioned.
  • Conducts ongoing product knowledge training including sale scenario role playing to fine tune agents skills
  • Develops monthly and weekly Sales Plans for the RSAs including incentives.
  • Directs marketing and operational activities for the store including, but not limited to the following: merchandising and overall store maintenance.
  • Partners with other channels to drive store traffic, and participates in internal and external events to create location awareness.
  • Flexibility in traveling to alternate store locations.
  • Supervises and manages performance, attendance and training requirements.
  • Manages complete Return On Investment (ROI) of the RSA
  • Assists Retail Sales Manager with hiring and ongoing performance reviews of Retail Sales Agents
  • Works with Retail Sales Manager to develop plan of action for underperforming agents


Qualifications / Requirements

  • 3 years in a high volume customer service/sales environment.  
  • Ability to lead and motivate a high performance sales team.  
  • Ability to lead and supervise others in a retail sales environment with high sales and service focus.  
  • Excellent verbal and written communication skills.  


Preferred Experience


  • 4-year college degree preferred or the equivalent combination of education and experience.
  • Customer service and/or sales experience preferred
  • Technological experience in voice, video and/or data preferred
  • Skill in using a Windows-based computer, experience with Word and Excel preferred


Working Conditions

  • Office environment


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