Altice USA

Digital Support Specialist

3 weeks ago
Requisition ID
Area of Interest
Business Unit
Cable Operations
Position Type
Regular Full-Time


Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.


the Digital Support Specialist utilizes video platform management with primary focus on demand and scheduled maintenance, new element and service implementation. Project management of required element installation sequencing during platform upgrades, replacements and required additions. Maintain timeframes and customer impact agreements.  (TV Guide, Triveni, Controller Upgrades, VOD, DSG, Caller ID).  Administrative assignments Composes letters and memoranda from verbal direction or from knowledge of company policy and procedures.  Establish and maintain project communications; identifies and manages project issues. Relieves management of administrative details as directed.  Implementation and support to ensure projects smoothly transition from engineering tasks to operations processes and procedures.  Determines format and compiles data, and creates presentations, reports and materials for meetings conferences.  Maintain a strong positive relationship with equipment vendors and work closely for developing strategies for better deployment, recovery and understanding of the technologies.  Prepare and present video technology related training materials to Suddenlink engineers related to equipment installation and support, as well as general video technology subjects.



  • Bachelor’s degree in Engineering or Information Systems or related field experience is preferred.
  • Must have excellent communication and interpersonal skills.
  • Minimum 2 years of related experience required.
  • Strong Communications and presentation skills a must.
  • Demonstrated experience in product development, analysis and implementation in an HFC environment. Knowledge of CATV industry related hardware/software (Arris DAC, RPD, OM, NC-1500), IRT and Satellite receiver functionality for 64QAM, Mpeg grooming plans, IE (Bigband, Terayon), VOD Systems (Seachange).
  • Knowledgeable in Video Transport Technologies, Networking equipment and protocols (Switches, Routers, Security, TCP/IP, DNS, DHCP, SNMP), Arris DAC, VOD Equipment, and Set Top Boxes. 
  • Desire for a leadership career which offers the opportunity to remain technically hands-on.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.



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