Altice Technical Services US Corp. is a newly formed entity within the Altice USA family of companies. Altice Technical Services US Corp. is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
Must have a working knowledge of all field service positions. Identifies problems related to the network and will troubleshoot back from the tap to the node for all services offered. Assists in maintaining power supplies, wi-fi devices, status monitoring and conducts system balancing based on normal work assignments. Is proficient in power supply maintenance. Possesses a good understanding power loops and loop resistance, amp draws and AC/DC theory. May perform system and performance tests as required by the FCC and SSC specifications. Proficient in troubleshooting forward and return to company specifications. Able to perform tests using test equipment (TDR, VOM, CLI meter, laptop, and spectrum analyzer). Must be able to splice hard line cable. Ability to understand and apply the principles of amplitude, frequency and phase modulation. Must be able to read system prints. Performs Equipment Locator Technology (ELT) related tasks, such as, validates equipment in customer’s home, advises customer of policy, etc. Identifies and resolves complex PC connectivity problems and RF technical problems based on normal work assignments. Utilizing a good understanding of the transport system for our services, interfaces with the NOC, BISC and other departments. Uses ServAssure and a variety of tools and web portals in order to troubleshoot. Is required to document any known bugs (flaws or problems) in hardware and/or software offered by Cablevision, and will note errors or changes regarding system prints. Needs to be available to participate in the “On-Call” or “Stand-by” schedule as business needs require. Possesses the troubleshooting and repair skills to perform standby for outages for all products and services. May also handle critical residential or commercial trouble calls as part of standby rotation. Must have the ability to become DOT certified and be able to operate a bucket truck. Position may be located in Bethpage or Freeport.