Altice USA

Manager of Vendor Mgmt & Quality

1 month ago
Requisition ID
2017-16233
Area of Interest
Business Operations
Business Unit
Cable Operations
Position Type
Regular Full-Time
US-NY-Bethpage

Overview

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.


The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.  

Responsibilities

The Quality manager will be a Logistics interface for technical related matters associated with CPE (Consumer Premise Equipment), network gear, and related accessories.
 
The Quality manager will responsible for the quality assurance and process control of all Third Party Logistics Providers (3PL) including warehouse operations partner (USTC), direct fulfillment vendor, and CPE repair vendors. The manager will develop and monitor effective performance matrices for 3PL vendors.  In addition the manager will be the operational liaison for the vendors which will include troubleshooting, billing accuracy and escalations.
 
The Quality manager will partner with 3PLs and internal teams to develop, document and implement all logistics processes under a common standard work practice to effect continuous improvement in operational efficiency and CPE product quality.

Qualifications

Management Skills

  • Ability to prioritize multiple tasks and initiatives in a dynamic environment.
  • Experience with managing many different disciplines.
  • Excellent technical skills.
  • Excellent communication, interpersonal, and presentation skills.
  • Demonstrate consistent flexibility, creativity and initiative.
  • Effective Project and Process Management.
  • Lead, inspire, and influence direct reports to maximize their ability and potential.

 
Technical/Functional Competencies

  • Ability to develop and implement functional testing procedures using time studies, data interpretation, and quality improvement tools and tactics.
  • Ability to respond to and assess technical issues with consumer premise devices, and devise and implement viable solutions in a timely manner.
  • Knowledge of all Logistics Systems software and applications.
  • Good understanding of QAM, DOCSIS, and IP technology.
  • Good understanding of RF two-way system operations and specifications.
  • Comprehensive understanding of tools and test equipment.   

   
Key Experiences/Achievements

  • 8 years of progressive experience in the cable television/telecommunications industry.
  • Ability to work with large diverse groups.
  • Ability  to work in a high pressure, dynamic and challenging environment


We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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