Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
The Company offers Optimum‐branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri‐State area.
The Optimum Store Coordinator performs any and all supporting and direct customer contact-related tasks of moderate complexity, in a manner that ensures customer satisfaction. Identifies, resolves, and/or refers to the appropriate personnel, customer service related issues that may arise from time to time that otherwise impede providing Optimum Service. Responsible for accurate payment processing and deposit preparation (including Cash Pull Tickets, Daily Transmittal Forms, Deposit Slips, and Pick Up Logs). Communicates customer feedback on current needs and trends to management (i.e. product rollouts, rate increases, etc.). Successfully applies product knowledge with a focus on increasing revenue and retaining customers. Provides support to other team members. Performs other duties as assigned.
High school diploma or equivalent is required.
Bilingual Spanish is stronlgy preferred.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace