Altice USA

Operations Engineer Manager

1 week ago
Requisition ID
2017-16860
Area of Interest
Engineering
Business Unit
Business to Consumer
Position Type
Full-Time
US-NY-Bethpage

Overview

 

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

Responsibilities

The Operations Engineer Manager, under the guidance of the Senior Director of Operations Engineering, is responsible for leading and executing assigned initiatives impacting Altice USA enterprise processes. Managers work closely with senior business leaders to define and implement creative solutions, institute rigor and consistency around implementation approach, as well as drive success-based metrics for assigned project initiatives.  Key non-reporting relationships will include VP Operations Support Customer Service Experience setting strategic priorities.  Customer Data and Info Systems Managers, Directors, and Project Managers providing technical expertise regarding assignment initiatives.  Business Unit Directors and Managers on providing operational expertise and insight regarding assigned initiatives.  With Project Management and Operational Support Directors and Managers they will be collaborating on in-flight / planned projects to ensure that knowledge content is developed and distributed on assigned projects.  Lastly communicating to Business Unit Leaders the core “clients” of this position.  Utilize Business Process Management (BPM), Project Management (PM), and Six Sigma sub-methodologies: DMAIC (define, measure, analyze, improve, control) and DMADV (define, measure, analyze, design, verify) to evaluate the quality of relevant operational procedures.  Lead Engagements with stakeholders, complex interdepartmental challenges, of high visibility in Altice USA. Engagements to improve processes exceed $250k in benefit each. The scope of Assessments is for strategic, transformational initiatives.

Qualifications

  • An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus.
  • Working knowledge of formal project management methodologies and their implementation.
  • Experience in the introduction of new technologies and standards.
  • Bachelor degree or equivalent experience required.
  • Working knowledge of BPM, PM and Six Sigma, certification desired.
  • 3 or more years of experience in business process re-engineering or process improvement, involving information systems and utilizing tools and techniques to effect business change.
  • 9 or more years of experience in development, implementation and maintenance of process changes preferably across multiple organizations.
  • 9 or more years of experience in organizing, planning and executing projects from conception through implementation.
  • 9 or more years of hands-on project management experience demonstrating the strategic use of technology to improve business processes and to support critical business strategies.
  • 5 or more years of facilitation/leadership experience, where drive, entrepreneurship, structured thinking, strategic insights, and relationship-building were demonstrated.

 

We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.

 

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