Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
The Operations Engineer Manager, under the guidance of the Senior Director of Operations Engineering, is responsible for leading and executing assigned initiatives impacting Altice USA enterprise processes. Managers work closely with senior business leaders to define and implement creative solutions, institute rigor and consistency around implementation approach, as well as drive success-based metrics for assigned project initiatives. Key non-reporting relationships will include VP Operations Support Customer Service Experience setting strategic priorities. Customer Data and Info Systems Managers, Directors, and Project Managers providing technical expertise regarding assignment initiatives. Business Unit Directors and Managers on providing operational expertise and insight regarding assigned initiatives. With Project Management and Operational Support Directors and Managers they will be collaborating on in-flight / planned projects to ensure that knowledge content is developed and distributed on assigned projects. Lastly communicating to Business Unit Leaders the core “clients” of this position. Utilize Business Process Management (BPM), Project Management (PM), and Six Sigma sub-methodologies: DMAIC (define, measure, analyze, improve, control) and DMADV (define, measure, analyze, design, verify) to evaluate the quality of relevant operational procedures. Lead Engagements with stakeholders, complex interdepartmental challenges, of high visibility in Altice USA. Engagements to improve processes exceed $250k in benefit each. The scope of Assessments is for strategic, transformational initiatives.
We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.