Altice USA

CCR II Tech Support

2 weeks ago
Requisition ID
Area of Interest
Business Operations
Business Unit
Business to Consumer
Position Type


Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.


  • Answer incoming Technical Support calls
  • Access customer databases and other reference materials to locate customer records and research and resolve customer issues
  • Troubleshoot company approved, service related problems with the customer
  • Update customer records to document all calls, any action taken and required follow-up
  • Assist the customer in learning to use Suddenlink products and services
  • Mentor new and less experienced technical support representatives
  • Resolve escalated calls forwarded by members of the technical support team and provide appropriate feedback to the supervisor, as needed
  • Create and/ or update miscellaneous projects and reports as assigned by the supervisor
  • Work assigned schedule


Preferred Experience

  • At least one year in technical support preferred
  • Call center, technical support, customer service and/or sales experience preferred
  • Post-high school education a plus
  • Spanish proficiency desirable in some locations.Working Conditions
  • Office environment 

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace.



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