Altice USA

CCR II Tech Support

2 weeks ago
Requisition ID
2017-16877
Area of Interest
Business Operations
Business Unit
Business to Consumer
Position Type
Full-Time
US-TX-Tyler

Overview

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

Responsibilities

  • Answer incoming Technical Support calls
  • Access customer databases and other reference materials to locate customer records and research and resolve customer issues
  • Troubleshoot company approved, service related problems with the customer
  • Update customer records to document all calls, any action taken and required follow-up
  • Assist the customer in learning to use Suddenlink products and services
  • Mentor new and less experienced technical support representatives
  • Resolve escalated calls forwarded by members of the technical support team and provide appropriate feedback to the supervisor, as needed
  • Create and/ or update miscellaneous projects and reports as assigned by the supervisor
  • Work assigned schedule

Qualifications

Preferred Experience

  • At least one year in technical support preferred
  • Call center, technical support, customer service and/or sales experience preferred
  • Post-high school education a plus
  • Spanish proficiency desirable in some locations.Working Conditions
  • Office environment 

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace.

 

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