CSC Holdings

Service Transition Analyst

2 months ago(11/29/2017 1:32 PM)
Requisition ID
2017-16916
Area of Interest
Information Technology
Business Unit
Corporate
Position Type
Full-Time
US-TX-Plano

Overview

Under the general direction of the Platform Operations Manager, the Senior Systems Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The Senior Systems Administrator will collaborate with other department leads and architects to create implementation designs, as well as review implementation designs of other department team members and architects.  The Senior Administrator will act as a team lead over other Level II Platform Operations team members, and may represent Platform Operations in project meetings. This individual will delegate work responsibilities, provide technical and professional guidance to junior team members, develop technical action plans and project schedules for deployment. 

Responsibilities

The Service Transition Analyst is responsible for ensuring smooth transition of IT Services from Development/Procurement into the Production environment.  The Service Transition Analyst’s primary focus will be on Transition Planning & Support, Service Asset & Configuration Management (SACM), Change Management, Release Deployment & Validation, Service Validation & Testing, Knowledge Management and Expense Management.  Additionally, the Service Transition Analyst requests fulfillment of all IT related Procurement, including but not limited to all IT Hardware, Software, Mobility and Telecom. This includes the efficient and accurate management of the IT Investment Committee process, providing metrics and reporting, both scheduled and on-demand as requested as well as assisting in ADHOC requests and projects.

Qualifications

  • Bachelor’s Degree in a technical discipline preferred.
  • Technically proficient and demonstrated ability to work in complex automated discovery and mapping solutions, federated CMDBs, and deployment automation tools.
  • ITIL Service Management experience preferred.
  • Experience working with development teams in an agile environment preferred.
  • Prior experience with vendor management.
  • Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer.
  • Demonstrated ability to maintain current Service levels while evolving the ecosystem toward the target state.
  • Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs.
  • Excellent verbal and written skills.
  • Ability to instill sense of urgency and be able to motivate the same sense of urgency in team members.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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