CSC Holdings

Senior Technical Change Management Analyst

1 month ago(12/6/2017 2:40 PM)
Requisition ID
2017-16917
Area of Interest
Information Technology
Business Unit
Corporate
Position Type
Full-Time
US-TX-Plano

Overview

 Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

Responsibilities

This position is responsible for ensuring smooth transition of IT Services from Development/Procurement into the Production environment.  Smooth transition is enabled by careful governance of or adherence to all policies, process, and documented work flow established by the Service Transition and Service Management teams. Core responsibilities will center on Transition Planning & Support, Service Asset & Configuration Management (SACM), Change Management, Release Deployment & Validation, Service Validation & Testing, Knowledge Management and Expense Management. Demonstrated leadership and Executive level support will be critical to success.  The Lead Service Transition Analyst role must perform in an agile environment. The Lead Analyst will work closely with the Service Transition Manager to ensure customer service satisfaction and implementation of enhancements.

Qualifications

  • Bachelor’s Degree in a technical discipline preferred.
  • Prior experience with vendor management.
  • Technically proficient and demonstrated ability to work in complex automated discovery and mapping solutions, federated CMDBs, and deployment automation tools. 
  • ITIL Service Management experience preferred.
  • Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer.
  • Demonstrated ability to maintain current Service levels while evolving the ecosystem toward the target state.
  • Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs.
  • Excellent verbal and written skills.
  • Strong coaching and feedback skills.
  • Ability to instill sense of urgency and be able to motivate the same sense of urgency in those under his/her leadership.
  • Experience working with development teams in an agile environment.

 

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

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