Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
This position is responsible for ensuring smooth transition of IT Services from Development/Procurement into the Production environment. Smooth transition is enabled by careful governance of or adherence to all policies, process, and documented work flow established by the Service Transition and Service Management teams. Core responsibilities will center on Transition Planning & Support, Service Asset & Configuration Management (SACM), Change Management, Release Deployment & Validation, Service Validation & Testing, Knowledge Management and Expense Management. Demonstrated leadership and Executive level support will be critical to success. The Lead Service Transition Analyst role must perform in an agile environment. The Lead Analyst will work closely with the Service Transition Manager to ensure customer service satisfaction and implementation of enhancements.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.