Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Senior Technologist is responsible for the design, development and troubleshooting of contact center equipment such as ACD, IVR, Predictive dialing and CTI technologies. This person also provides third level support of call center voice technologies, specifically those of Aspect ACD, IVR, Genesys ACD, IVR and Noble Dialers call center technology. This person supports the Customer Service, Sales, Billing and Collections, Field Operations, Product and Marketing business units. Additionally, the Sr. Technologist works with the CCIS Support team during the design, development, and deployment phases of projects, in order to simplify the transition of support of the system to them when the deployment phase has ended. The Senior Technologist is also responsible for resolving all Level 3 escalated, complex production issues. The Senior Technologist is responsible for interfacing with all external Cablevision departments and vendor technology subject matter experts to remedy complex problems. The Senior Technologist will also participate in Work Request and/or Xbudget or Fiscal year Capital Planning project estimating. The ability to effectively interface and communicate across all levels of the business including Customer Service, Sales, Field Operations, Billing and Collections, Product and Marketing as well as all Cablevision technology groups (e.g. EIT Server group, Desktops, Networking, BISC, Network Engineering, QA and CSOC) is required. The ability to effectively manage multiple vendor relationships from a technical perspective is also required.
BS/BA in Engineering, Computer Science, Networking or related area is highly preferred. Minimum of 60 College credits required or military experience or technical/trade school certification. For internal candidates applying for other opportunities within the organization, the minimum educational requirement for college is strongly preferred but not required depending on relevant Cablevision work experience.
We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.