Altice Technical Services US Corp. is a newly formed entity within the Altice NV global family of companies. Altice Technical Services US Corp. is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.
Under general supervision the Broadband Technician I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's electronic devices. Educates customers regarding new and existing services and describes the advantage of and sells other services to meet customer needs.
Provides quality internal and external customer service surrounding the Company values. Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices. Utilizes network tools and troubleshooting knowledge to resolve network problems. Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap. Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products. Resolves or escalates customer complaints, as appropriate. Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle. Meets scheduled appointment windows. Completes work orders and other documentation on paper and/or by mobile device. Represents Company to collect payments and equipment; secures appropriate customer signatures
Maintains network integrity through preventive maintenance and home certifications. Adheres to established maintenance windows for all outages. Uses small hand tools, power tools, meters, and other test equipment. Maintains and secures Company truck and equipment. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required. When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals. Performs other duties as assigned
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.