Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
The Customer Relations Specialist will provide support and problem resolution for customers that are unable to resolve their complaints at the system level and to assure customer satisfaction. To provide written responses to complaints provided by Shared Services and provide counseling recommendations to call center staff if the original handling of the customer is deemed not up to standards. Monitor all Agency complaints to ensure timely and appropriate resolution. Facilitate communications and monitor response time between the Legal department and Cabco departments.
Responsible for responding to, researching and resolving customer complaints received on FIVE levels.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.