AlticeUSA/CSC Holdings

Coord II - Optimum Voice

Posted Date 2 weeks ago(2/13/2018 4:20 PM)
Requisition ID
2018-18171
Area of Interest
Customer Service
Business Unit
Business to Consumer
Position Type
Full-Time
Job Location : Location
US-NY-Jericho

Overview

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.

 

The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.  

Responsibilities

Under general supervision, the Coordinator II maximizes external and internal customer experience by providing knowledge and support of extreme complexity in all areas of research, root-cause analysis, auditing and customer service in a multi-product environment.

Qualifications

  • Minimum five plus year’s cable experience including advanced knowledge of the billing system, collection modules, account lifecycle, and order processing.
  • Excellent knowledge and understanding of Customer Service policies & procedures.
  • Must have advanced knowledge of Optimum products and services, including current promotional offerings
  • Expert proficiency levels in the following web tools and applications: DDP/IDA, KDB, Marquee, Outlook, Boris, Ping/Poll, AMS, Pactolus, OSRS, JSI, Zoom, CVT, Salesforce, Trio, Boost2, Remedy, SIP Portal, Tibco, Oracle and Access database packages a must.
  • Excellent listening skills and patience required
  • Strong problem solving, conflict resolution and analytical skills.
  • Strong oral and written communication skills.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Ability to work in a fast-paced environment.
  • Ability to work flexible hours, including evenings, weekends, and overtime as required.
  • Advanced knowledge and skills of computer software, utilizing windows based software (Microsoft Word, Excel, and Access).

We are an equal employment opportunity

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