AlticeUSA/CSC Holdings

  • Commercial Account Manager

    Posted Date 3 weeks ago(5/3/2018 12:24 PM)
    Requisition ID
    Area of Interest
    Business Unit
    Business to Business
    Position Type
    Job Location : Location
  • Overview

    Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.

    The Company offers Suddenlink‐branded digital cable television, high‐speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.






    Under direct supervision, increases penetration and decreases churn of existing client base while generating new monthly recurring revenue and maintaining existing customer sales from specific products and/or markets



    • Provides quality internal and external customer service surrounding the Company values
    • Negotiates upsell opportunities to existing customer base through new pricing, products and service packages
    • Continually works on existing customer base to renew contracts and guarantee revenue over a term while reducing churn
    • Performs sales and customer support tasks to ensure customer satisfaction in the existing base
    • Negotiates and prepares complete and accurate documentation for Commercial Service Agreements based on established strategic, financial, legal and operational criteria.
    • Develops relationships with existing customers and prospects by contacting customers at least once a quarter, maintaining customer information in Suddenlink’s CRM system.
    • Understands the needs of the local business owners and provides solutions to meet those needs
    • Performs ROI assessment for profitability and submits for approval
    • Works with Sales Engineer, Operations, Construction and IP Engineering to determine appropriate solutions for commercial customer opportunities
    • Ensures product pricing reflects pricing structures set at the corporate level
    • Meets or exceeds corporate/regional sales goals
    • Responsible for developing and maintaining strategic sales plans
    • Develops knowledge of Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training programs
    • Other duties as required by management



    • High school diploma or equivalent required; Associate’s degree preferred
    • Ability to sell based on a cost-benefit analysis
    • Strong technical aptitude
    • Strong professional verbal and written communication skills
    • Ability to multi-task, prioritize and organize effectively
    • Proficiency in using a Windows-based computer with Microsoft Office applications
    • Strong negotiation, problem solving and analytical skills
    • Exemplary people and relationship management skills
    • Ability to analyze accurately with attention to detail
    • Ability to work independently and with others


    • Minimum 1 year tele-sales or related experience
    • Consultative selling experience preferred
    • 1+ years experience in telephony, data, and video systems sales preferred

    We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug €free and smoke €free workplace


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