Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
The Company offers Optimum-branded digital cable television, high-speed Internet and voice services, as well as Optimum WiFi, the nation’s most robust WiFi network, to residential and business customers across the New York Tri-State area.
We are seeking energetic and reliable professionals to join our team as a General Technical Support Agent. The successful candidate will be responsible for answering incoming customer calls while providing an optimum customer service experience. The primary activities of the position will include, but is not limited to: troubleshooting technical support calls from both Residential and Business customers who are using Optimum Phone, Television, Online/ Router, and advanced internet with support of multiple devices. The candidate will be responsible for guiding and educating through established troubleshooting procedures, general product knowledge, in addition to general call handling of customer inquiries. Service delivery requires up-to-date knowledge of Optimum practices and policies to create new and unexpected value with every interaction while fostering a culture of service excellence.
Must be able to work one of the following shifts after 3 weeks of training:
Request for flexibility is a Must since the hours are subject to change based on the business need
Qualifications / Requirements
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace