Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐and our people.
The Company offers Suddenlink‐branded digital cable television, high‐speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.
Under minimal supervision manages the day to day operations of a customer care center in relation to Suddenlink practices and procedures to maintain a quality customer care retail staff, adheres to quality assurance, customer satisfaction and administrative support. Serves as a key liaison between corporate, field system management, customer procurement and marketing/sales operations. Promotes quality, commitment, courtesy and teamwork.
Qualifications / Requirements