Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
Perform work in a call center environment. Take incoming technical support calls from Suddenlink Business Services. As needed, respond to internal or external questions in order to resolve customer questions or problems related to Suddenlink video, telephone and high speed data services Handle escalated customer inquiries that were not resolved during initial interaction with the technical support team. Mentor less experienced members of the Technical Support team. Maintain team productivity by monitoring call volume, idle time, wait time, etc. and reporting findings to the supervisor.