AlticeUSA/CSC Holdings

  • Connectivity Product Manager

    Posted Date 1 month ago(4/18/2018 9:22 AM)
    Requisition ID
    2018-19108
    Area of Interest
    Product Manager
    Business Unit
    Corporate
    Position Type
    Full-Time
    Job Location : Location
    US-NY-Long Island City
  • Overview

    Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.

    Responsibilities

     

    As a member of the Product Management team, the Connectivity Product Manager is responsible for leading the product management and operations of the Connectivity product portfolio, including broadband Internet service, voice/home phone, Wi-Fi, smart home/home security, and premium services. This role is accountable for delivering comprehensive and innovative products that attract new customer relationships and retain our current subscribers.

     

    Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business

    Serve as a market expert of both product and the organization to drive strategy, and brings products to market with an effective product–market fit - the right product delivered at the right time to the right customer

    Responsible for researching technological developments and trends, and competitor strengths and weaknesses

    Understands what the customer needs and how to produce a product that meets that need. Validates the product through customer interviews, prototypes, and beta tests

    Supports the Connectivity Products leader to successfully deliver upon operational KPIs

    Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document

    Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed

     

    This position is based in Long Island City (Queens), NY

    Qualifications

    • Bachelor’s Degree or equivalent experience required

     

    • Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development responsibility

     

    • Minimum of 5-8 years of cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision

     

    • Experience with Broadband or internet access products and services specifically; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT and home security

     

    • Proven ability to manage multiple projects and initiatives and work across all levels of the organization. 

     

    • Advanced understanding and master level of expertise in project management 

     

    • Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills.

     

    • Strong analytical, problem solving and time management skills

     

    • Demonstrated ability to facilitate communications and projects across cross functional teams

     

    • Experience in the lifecycle of development and customer experience

    • Knowledgeable across many functional areas, including product management, business acumen, business development, product marketing engineering, and marketing

     

    • Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market).

     

    • Ability to manage operating expenses against established budgets

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