Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
As a member of the Product Management team, the Connectivity Product Manager is responsible for leading the product management and operations of the Connectivity product portfolio, including broadband Internet service, voice/home phone, Wi-Fi, smart home/home security, and premium services. This role is accountable for delivering comprehensive and innovative products that attract new customer relationships and retain our current subscribers.
Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business
Serve as a market expert of both product and the organization to drive strategy, and brings products to market with an effective product–market fit - the right product delivered at the right time to the right customer
Responsible for researching technological developments and trends, and competitor strengths and weaknesses
Understands what the customer needs and how to produce a product that meets that need. Validates the product through customer interviews, prototypes, and beta tests
Supports the Connectivity Products leader to successfully deliver upon operational KPIs
Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document
Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores and Sales Reps are appropriately informed
This position is based in Long Island City (Queens), NY