AlticeUSA/CSC Holdings

  • Commercial Inbound Sales Supervisor

    Posted Date 6 days ago(5/17/2018 10:53 AM)
    Requisition ID
    Area of Interest
    Business Unit
    Business to Business
    Position Type
    Job Location : Location
  • Overview

    Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.


    Perks of Working for Altice:

    • Base pay + Commission pay = High Income Potential
    • Paid time off
    • Sales Incentive and Bonus programs
    • Tuition reimbursement
    • Greatly discounted TV/Internet/Phone employee product benefit
    • 401(k) with company matched funds
    • Medical, dental & vision insurance
    • Top-notch paid training
    • Leadership development programs
    • Opportunity for growth



    Interested in learning more? Attend our Open House to meet with the sales leaders!

    Open House

    DATE: Thursday, May 24, 2018

    TIME: 4:00 - 7:00 pm EST

    LOCATION: Altice USA

                                              200 Jericho Quadrangle

                          Jericho, NY



    Summary of Position:


    Supervise in the Inbound Telemarketing Department and ensure that all assigned Inbound Sales Representatives (ISRs) are meeting standards and guidelines. Monitor and coach ISRs for success and recommend offers or procedures to improve sales performance, call handling and yield.


    Duties and Responsibilities:

    • Maximize the overall sales “yield”, “revenue”, “completion”, and “winback sell in” of the local Inbound Sales team through effective leadership, coaching and motivational skills.
    • Motivate ISRs on a daily basis using positive reinforcement to maximize sales productivity and ensure superior customer satisfaction.
    • Understands, and effectively communicates the features and benefits of all Sales related products and services to the group, including, but not limited to, pricing, packaging, channel lineup, equipment functionality, offers, policy & procedure and process.
    • Demonstrate professional sales abilities through the use of highly developed sales techniques and effective presentation skills.
    • Demonstrate and enhance the sales process through monitoring and face to face coaching of direct reports to maximize sales productivity and ensure superior customer satisfaction.
    • Understand, and adhere to all schedules, policies and procedures of the department.       Ensure that all ISRs are adhering to same.
    • Review, evaluate, and monitor productivity stats and ensure all ISRs are meeting guidelines.
    • Develop and administer weekly team sales meetings to communicate the mission, vision, values and goals of the sales organization and to maximize information flow, continuity, productivity and efficiency.
    • Assist Inbound Sales Manager in achievement of staffing and employee Sales targets
    • Responsible for performing all work related tasks in a manner that is in compliance with all Altice policies and procedures.




    • Superior customer service and communication skills a must.
    • A minimum of 1-2 years proven track record of success in a call center required, preferably in a sales or customer service role.
    • Previous call center supervisory experience a plus.
    • Thorough understanding of the telecommunications and cable industry. Focus on trends within the marketplace with a strong emphasis on the competitive landscape.
    • Proven ability to motivate and discipline.
    • Bachelor’s degree in business with communications emphasis preferred. High school diploma or equivalent required.
    • Detail oriented, articulate, with demonstrated strong verbal and written communications skills.
    • Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management
    • Demonstrated strong negotiation and problem solving skills.
    • Thorough knowledge of IDA and Aspect phone system and strong PC skills required.





    We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.



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