Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Perform work in a call center environment. Take incoming technical support calls from Suddenlink Business Services. As needed, respond to internal or external questions in order to resolve customer questions or problems related to Suddenlink video, telephone and high speed data services Handle escalated customer inquiries that were not resolved during initial interaction with the technical support team. Mentor less experienced members of the Technical Support team. Maintain team productivity by monitoring call volume, idle time, wait time, etc. and reporting findings to the supervisor.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace.