AlticeUSA/CSC Holdings

  • Technical Customer Care Representative

    Posted Date 4 weeks ago(4 weeks ago)
    Requisition ID
    Area of Interest
    Customer Service
    Business Unit
    Business to Consumer
    Position Type
    Job Location : Location
  • Overview

    Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.


    From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.




    This exciting opportunity will support being part of a Technical Support Service Desk team for Suddenlink Communications. Core job responsibilities include answering inbound residential calls to provide responsive technical phone support for internet, television, home phone, and home security products and services. Creating and maintaining accurate information logs which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.


    What we expect:

    • Have first call resolution as the first level of contact for customer service inquiries and technology problems for Suddenlink services

    • Assists customers in resolving data related issues with complex provisioning, home networking, e-mail and static IP issues and other inquiries

    • Provides quality customer services and ensures customers understand operating requirements of all products

    • Interpret, diagnose and troubleshoot technical issues involving Suddenlink products and services

    • Quickly develop trust and rapport with customers to provide support and deescalate frustrations

    • Identify other products and services for existing customers by maximizing their education on our products and ensures revenue goals are met

    • Positive attitude, motivated, competitive and high energy individuals

    Hours of Operation: 24 hr. Call Center 

    You will be assigned a 40 hour work week.

    2 days off during the week

    **Candidates must be flexible to work evenings and weekends**

    3 Weeks of Paid training: Monday - Friday 8:00am-5:00pm



    Altice USA is hiring Technical Customer Care support agents in Tyler, TX


    This position will work in a call center environment addressing any technical and customer related issues experienced by current Suddenlink customers via phone.

    Altice offers:

    * Full benefits (effective 1st day of employment)

    * $10.50/hour

    * Opportunity to progress and promote within

    * Paid training

    * Free and/or discounted services if you reside within the Suddenlink footprint

    * Tuition reimbursement

    * and more...


    ** Training will be 3 - 5 weeks and will be paid ***


    Must be flexible to work evenings and weekends.

    Hours of Operation: 24 hr. Call Center 

    You will be assigned a 40 hour work week.

    2 days off during the week

    **Candidates must be flexible to work evenings and weekends**

    3 Weeks of Paid training: Monday - Friday 8:00am-5:00pm



    What you need:

    • High School Diploma or equivalent

    • Sales experience preferred but not required

    • Minimum of one year of customer service experience

    • Strong typing and oral communication skills

    • Regular and prompt attendance during training and scheduled shifts

    • Ability to multi-task

    • Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common)

    • Ability to multitask and work in a fast paced environment

    • Winning ATTITUDE and DRIVE FOR SUCCESS, a must!

    • Strong computer proficiency with Window-based (a must) computer and MAC-based preferred

    • Bi-lingual proficiency (English-Spanish) is a plus but not required

    What you earn:

    • Competitive salary plus commission opportunities

    • Full and comprehensive benefit package, including medical, dental, and vision. Also, paid time off for full time employees

    • Discounted Suddenlink services if in service area

    We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drugfree and smokefree workplace



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