AlticeUSA/CSC Holdings

  • Retention Sales Representative

    Posted Date 2 weeks ago(7/12/2018 11:54 PM)
    Requisition ID
    Area of Interest
    Business Unit
    Business to Consumer
    Position Type
    Job Location : Location
  • Overview

    Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.


    From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.


    The Retention Sales Representatives main responsibilities will include, but are not be limited to, answering inbound disconnect or downgrade calls and attempt to save on every call, uncovering and tracking reasons for disconnects, utilizing the KDB to be aware of all save disconnect campaigns or promotions, accessing and updating customer accounts in IDA, adhering to the schedule, policies and procedures of the department, participating in special projects and performing other duties as assigned. The Retention Sales Representative will work (4) weekdays from 11am-8pm and every Saturday from 9:00am-6:00pm.


    • Minimum GED or High School degree required
    • Superior Customer Service and Communication Skills
    • Bilingual English/Spanish a strong plus
    • Proven ability to work under pressure.
    • Ability to make sales goals
    • Prior Call Center and Sales experience strongly preferred




    We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.





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