Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
This exciting opportunity will support being part of a Technical Support Service Desk team for Suddenlink Communications. Core job responsibilities include answering inbound residential calls to provide responsive technical phone support for internet, television, home phone, and home security products and services. Creating and maintaining accurate information logs which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
What we expect:
Hours of Operation: Monday-Sunday (7am - 11pm)
You will be assigned a 40 hour work week.
2 days off during the week
**Candidates must be flexible to work evenings and weekends**
3 Weeks of Paid training: Monday - Friday 8:00am-5:00pm
What you need:
What you earn:
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace