AlticeUSA/CSC Holdings

  • Dispatch Rep I

    Posted Date 4 weeks ago(4 weeks ago)
    Requisition ID
    2018-20356
    Area of Interest
    Business Operations
    Business Unit
    Altice Technical Services North
    Position Type
    Full-Time
    Job Location : Location
    US-NY-Hauppauge
  • Overview

    Altice Technical Services US is a business entity within the Altice family of companies.  Altice Technical Services US (ATS) is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer.  We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients.  ATS is responsible for the technical service delivery from the execution at our head ends through to the customer premise.  You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.  

    Responsibilities

    Please join us for an open house / interviews on Tuesday Sept 18 from 10:00 am - 4:00 pm. at our Hauppauge location (1600 Motor Parkway).  Please bring an updated resume. 

     

    The Broadband Dispatch representative will provide efficient support and execute on activities tied directly to Field Operations workforce deployment inclusive of associated administrative activities. Works with some supervision to perform moderate to high complexity service and order completion tasks, including handling incoming calls from Field Technicians, modifying work to reflect customer changes, correct errors and complete and closing work orders as well as all other activities tied directly to Field Operations workforce deployment.

    Shift:  Tuesday - Saturday or Sunday - Thursday / 1:30 pm - 10:00 pm

    Qualifications

     

    • Excellent interpersonal skills with a focus on rapport building, listening, questioning and conflict resolution skills. Must be able to exhibit written and verbal communications skills to a standard as set by Altice.
    • Excellent customer service skills.
    • Strong analytical problem solving skills.
    • Intermediate skills in the Microsoft Office Suite, windows environment.
    • Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.
    • Self-motivated with the ability to work independently and multitask is a must 
    • Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.

    Altice Technical Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

     

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