AlticeUSA/CSC Holdings

  • Retail Sales Agent

    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    Area of Interest
    Business Unit
    Business to Consumer
    Position Type
    Job Location : Location
  • Overview

    Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

    From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.


    As a retail sales agent you will enjoy the following:

    • Lucrative income potential through Base pay + Incentive pay
    • Medical, Dental & Vision Insurance available on your first day!
    • Paid Vacation and Sick Pay
    • Sales Incentive Programs
    • Tuition reimbursement
    • Free TV/Internet/Phone employee product benefit
    • 401(k) with company matched funds
    • Top-notch paid training



    Job Summary

    Under general supervision, the Retail Sales Agent  assists customers primarily in person in order to provide information about company products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems, processes payments, exchanges and/or issues Company equipment. Assists and mentors team members.



    • Provides quality internal and external customer service by representing the Company in a consistently courteous and professional manner.
    • Resolves customer issues of a complex nature
    • Demonstrates a strong passion for selling Company products and services
    • Meets and exceeds monthly revenue sales targets
    • Generates and/or maintains departmental reports as required
    • Serves as a mentor to other team members, providing instruction, support and direction
    • Performs all duties of Retail Sales Agent I as necessary including:
      • Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
      • Accurately explains bills and Company policies and procedures concerning prices, billing and service
      • Determines customer needs and educates customer in order to sell or upgrade services
      • Accurately documents all sales/order activity via online database system
      • Processes customer payments accurately and balances daily transactions according to established cash management procedures
      • Collects delinquent accounts
      • Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
      • Issues, receives, and maintains records of customer-premise equipment
      • Troubleshoots service-related problems with customers; tests customer-premise equipment
      • May contact customers regarding Company services
      • Exercises positive and cooperative behavior that promotes teamwork
    • Performs other duties as assigned


    Essential Functions

    • Ability to read, write and communicate orally
    • Ability to persuade and influence
    • Knowledge of sale techniques
    • Ability to use reference materials
    • Ability to use computer, keyboard, calculator, fax and other standard office machines
    • Ability to stand and/or sit for extended periods of time
    • Ability to bend, reach and twist
    • Ability to lift up to 15 pounds


    Qualifications / Requirements

    • High school diploma or equivalent
    • Proficiency in using a Windows-based computer
    • Keyboarding skills
    • Ability to prioritize and organize effectively
    • Ability to multi-task
    • Ability to work independently and with others


    Preferred Experience

    • Bi-lingual proficiency preferred in some locations
    • Customer service and/or sales experience preferred


    Working Conditions

    • Retail office environment

    We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free workplace


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