AlticeUSA/CSC Holdings

  • HR Associate

    Posted Date 1 week ago(10/11/2018 12:17 PM)
    Requisition ID
    Area of Interest
    Human Resources
    Business Unit
    Position Type
    Job Location : Location
  • Overview

    Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.


    From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.


    The Human Resources Employee Experience Service Center Associate will serve as a centralized point of contact interfacing with employees and all levels of management to address routine HR inquiries. In addition, the team operates as the internal resource center for the HR organization as the first line of contact, providing top tier customer service, while building relationships with key customers and stakeholders and ensuring that the services of the Service Center deliver to their needs. They process all routine HR transactions and coordinate and / or facilitate routine HR activities or programs. The Associate resolves and actions as much as possible as a “first point of contact”, but also must know the boundaries of capability and time, so that an effective and efficient service is maintained. The Associate is entrusted with accessing and maintaining relevant employee/company data in the Company’s HRIS system.  They handle sensitive and confidential information on a daily basis. The role requires a focus on execution and efficiency by continually exploring opportunities to improve process, maximize efficiencies and reduce costs.

    • Initial point of contact for employees with routine HR related inquiries and issues.
    • Initial point of contact for routine HR systems & process support.
    • Researches and provides top tier customer service / problem solving to employees.
    • Works to resolve all issues / questions in first call or as outlined in Service Level Agreement.
    • Logs and maintains all calls / inquiries requiring an action in to a Case Management tool (HR Service Now.)
    • Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes & systems.
    • Adheres to established processes, procedures & systems to resolve employee inquiries.
    • Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines.
    • Achieves performance measures & adheres to established customer service standards.
    • Escalates non-routine matters to appropriate individuals or groups.
    • Maintains records related to employee inquiries using Case management (HR Service Now) and other HR related systems.
    • Processes routine HR transactions in On Base, HR Service Now and other HR applications.
    • Performs other position appropriate duties as assigned in a professional & courteous manner.


    • Associate’s degree in Human Resources or other applicable field of study, Bachelor’s degree preferred.
    • Minimum of 1 year experience in Human Resources or related area; bilingual Spanish preferred
    • Must have the ability to handle various employee issues in a confidential and sensitive manner.
    • Excellent administrative, organizational and interpersonal skills.
    • Strong analytical skills.
    • Must be attentive to details.
    • Process driven and solution oriented.
    • Able to work under pressure and meet deadlines, while managing multiple tasks.
    • Must be able to work flexible and additional hours as necessary.
    • Ability to work independently, as well as in a team environment.
    • Ability to communicate appropriately with all levels of employees.
    • Ability to determine customer needs and provide appropriate solutions.

    Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.




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