Altice USA Overview: Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers ‐ and our people.
The Company offers Suddenlink‐branded digital cable television, high‐speed Internet and voice services to residential and business customers across the western, Midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.
This exciting opportunity will support being part of a Technical Support Service Desk team for Suddenlink Communications. Core job responsibilities include answering inbound residential calls to provide responsive technical phone support for internet, television, home phone, and home security products and services. Creating and maintaining accurate information logs which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
What we expect:
Hours of Operation: Monday-Sunday (24 hours, 7 days a week, 365 days a year)
You will be assigned a 40 hour work week.
2 days off during the week or weekends
**Candidates must be flexible to work evenings and weekends**
Paid training: Monday - Friday 8:00am-5:00pm
What you need:
What you earn:
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug‐free and smoke‐free