Altice Technical Services US is a business entity within the Altice family of companies. Altice Technical Services US is a first of its kind national services organization capable of deploying and implementing cutting edge video, internet and voice products and networks to the consumer. We promote the culture of an innovative start-up company that is intensely focused on providing the highest level of service to our clients. Altice Technical Services is responsible for the technical service delivery from the execution at our head ends through to the customer premise. You have an opportunity to be on the ground floor of something new and exciting as we innovate and introduce services such as fiber to the home and bring Generation Gigaspeed to life.
Under general supervision the Altice Technical Service Operations Field Supervisor provides support and development to broadband technicians involved in the installation and service fulfillment of all products and services provided by Altice Technical Service. Works with other members of the management team to develop and implement strategic plans to achieve department goals. Responsible for all installation and fulfillment activities which contribute to customer satisfaction.
Provides quality internal and external customer service surrounding the Company values. Supervises installation and fulfillment function. Serves as role model for subordinates in all areas of the business. Actively supports the training and development of subordinates. Promotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that subordinates have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforced. Supports and drives the development of the technical operations sales culture. Interviews, coaches, trains, monitors and evaluates broadband technicians fostering a team environment. Spends majority of time in the field observing, supporting and developing technicians. Rides with BBTs to monitor and assess technical and customer service performance and quality. Assures the quality of installations repairs meets company standards and customer expectations. Assures the completion of scheduled work by overseeing daily activities. Manages contract labor utilization and supervises contracted installers. Provides direction and participates in the repair of escalated technical issues. Helps resolve complex customer issues. Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations. Monitors system key performance indicators, and manages operations to meet or exceed system goals. Manages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTs. Manages day-to-day fleet operations. Performs other duties as assigned.